We want every homeowner who uses Fort Worth Kitchen Remodel to have a good experience. If something has gone wrong, here is how to raise it and what to expect.
If your concern relates to this website, our communications, or how we handled your inquiry, email [email protected] with the details. We acknowledge complaints within two business days and aim to resolve them within ten business days.
If your concern relates to remodeling work performed by a provider we connected you with, contact the provider first, since your contract is with them. We also encourage you to tell us about the issue; provider feedback directly affects whether we continue referring homeowners to them.
Texas does not issue a statewide license for general remodeling contractors, but certain trades on a remodeling project are state-regulated. Complaints about plumbing work can be filed with the Texas State Board of Plumbing Examiners, and complaints about electrical or air conditioning work with the Texas Department of Licensing and Regulation (TDLR). Broader consumer complaints, including deceptive trade practices, can be filed with the Office of the Texas Attorney General, Consumer Protection Division. Your local Better Business Bureau serving Fort Worth is an additional avenue.
Nothing in this policy limits your legal rights under Texas law.